Balfour Reviews [Apr,2026]: Is It Good for Small Businesses?

Reviewers consistently criticize Balfour's customer service, describing it as unhelpful and unresponsive. Many customers report difficulty getting updates on their orders or resolving issues, with some alleging that customer service representatives provide false information or avoid taking responsibility. For example, one reviewer stated, "The worst customer service. Customer service cannot tell me what the status of my order is or if I have any payments left. What!? I have never heard of such a thing."

Several reviewers express disappointment with the quality of Balfour's products, particularly class rings. Complaints include rings that look cheap, are inaccurately sized, or are damaged during repair attempts. One customer lamented, "Don’t buy a school ring from Balfour- mine looks like it came from cereal box!", while another reported their ring was "destroyed" during resizing.

Many customers report issues with order fulfillment, including delayed deliveries and inaccurate orders. Some reviewers claim that Balfour provides multiple incorrect delivery dates or fails to communicate updates proactively. One reviewer shared, "I ordered my daughter's ring two months in advance of graduation... The ring will not be even close to ready by graduation."

A few reviewers criticize Balfour's warranty process, alleging that it is a "scam" or that the company changes its interpretation of the warranty without proper notification. Customers report difficulty getting repairs covered and express frustration with the cost of replacements. One reviewer stated, "Their warranty is not a warranty at all. It’s a scam."